1. Information We Collect
FLOW-NET may collect your name, email address, phone number, business name, project details, billing information, messages, uploaded files, and any information you choose to provide through forms, email, WhatsApp, calls, or project communication.
2. How We Use Information
We use personal information to respond to enquiries, prepare quotes, deliver services, manage projects, process payments, provide support, improve the website, keep business records, and comply with legal or payment-provider requirements.
3. Payment Information
Online payments may be processed through PayFast or another secure payment provider. FLOW-NET does not store full card details on this website. Payment providers may collect and process payment information under their own security and privacy terms.
4. Sharing Information
We only share personal information where needed to deliver services, operate the website, process payments, use hosting or email providers, comply with law, protect rights, or complete requested integrations. We do not sell personal information.
5. Security
FLOW-NET takes reasonable technical and organisational steps to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so customers should not send unnecessary sensitive information unless requested for the project.
6. Retention
We keep personal information only for as long as reasonably needed for enquiries, project delivery, support, record keeping, legal compliance, dispute handling, or accounting requirements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information where allowed by law. Some information may need to be retained for legal, accounting, security, or contractual reasons.
8. Cookies and Analytics
The website may use basic cookies, browser storage, analytics, or server logs to keep the website working, understand usage, improve performance, and protect against abuse. You can control cookies through your browser settings.
9. Changes to This Policy
FLOW-NET may update this policy from time to time. The latest version will be available on this page with an updated date.